terms of conditions

Terms & Conditions

Welcome to RILO Specialty Roastery. By using our website and placing an order, you agree to the following terms and conditions.

1. Products  
All coffee products are roasted fresh and may vary slightly in flavor notes depending on harvest and roast profile.

2. Orders & Payments  
Orders are confirmed once payment is successfully completed. RILO reserves the right to cancel or refuse any order if necessary.

3. Shipping  
Orders are processed and shipped within the estimated timeframe shown on the website. Delivery times may vary depending on location and courier service.

4. Returns & Refunds  
Due to the nature of roasted coffee products, returns are only accepted for damaged or incorrect orders reported within 48 hours of delivery.

5. Product Storage  
Customers are responsible for storing coffee products properly to maintain freshness and quality.

6. Intellectual Property  
All branding, logos, product designs, images, and content belong to RILO Specialty Roastery and may not be copied or used without permission.

7. Privacy  
Customer information is kept secure and used only for order processing, support, and improving customer experience.

8. Changes to Terms  
RILO reserves the right to update or modify these terms at any time without prior notice.

For any questions, please contact us through our official support channels.